Hi there ,
If you’re reading this , I guess you’re considering a refurbished 3D printer from the genuine Creality online store .
At first I was sceptical as it didn’t appear there was a delivery time frame given , and the app I was sent a link to confused me for following the tracking of the delivery to the U.K.
a Comgrow company employee emailed me directly and explained how it worked , not to worry , that they’d already had my concerns in hand and it was expedited shipping to land within the next three days !
By heck it was here the next day !
That’s wonderful so please don’t be put off by the “different” way of doing business if it’s not the norm for your country .
It worked .
The customer service dedication was second to none and I take my cap off to them for caring about my experience of having purchased my now third Comgrow Creality 3D printer.
What actually arrived the next day when I unpacked it , could have been a brand new one for all I know .
Seriously , there was absolutely no way to tell it from a new printer , the extrusions were in sealed cellophane , everything in sealed packets , the original packaging as per a brand new one , you just couldn’t tell .
I was VERY happily surprised 🤗
All of this at a fraction of the price of a new one ?
Comgrow , thank you 😊
You proved my scepticism wrong I’m very happy to admit , and your honour in serving your customers with a kindness when worried was remarkably valued .
You’re a great ambassador for international trading relationships in a time where the U.K. and our European neighbours struggle to make agreements to last .
Well done , and many thanks , I’m more than impressed and highly recommend your online shop for a direct purchase to other customers.
Mark Hind , U.K.